Mrs. Willa Norris
Cheap Holidays Now
71 Lambert Road
Dear Mrs. Norris
I am writing to express my strong dissatisfaction with our family holiday in Vistamar resort which I booked through your online company.
What we expected was an accommodation in a modern 4-star hotel by the sea, which includes design furniture and bright colours, and extra comforts like Wi-Fi access and television. Not only was the hotel 15 miles from the sea, but also the stylish look of the building was old-fashioned and dusty carpets.
On arrival to the city, the private taxi to transfer us from the airport to the hotel never turned up. In addition to this, the room was dirty and the shower was broken. To make matters even worse, the room didn’t have what we had ordered because there was not a queen-size bed, Wi-Fi access and sea-views.
Moreover, the service at the self-catering was appalling. You can imagine my annoyance when we had to paid for our meals each day as the food was awful.
Finally, we had to book another room which was at least clean and had a working shower in spite of the fact that it costed more than the other one.
In order to solve this matter I would like to request for that you look my enclosed accounts. As you failed to provide us the holiday we booked, we are seeking 1000 euros a full compensation from you, for the additional expenses and for the disappointment we suffered.
I look forward to receiving a response from you within 14 days of the receipt of this letter.
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