Greetings in Letters and E-mail
The level of formality in greetings depends on your relationship with the reader.
Follow these guidelines for greetings in letters.
- Use a colon (:): in a business letter after the greeting.
- Use Mr./Ms./Dr./Professor (last name).
- For a woman, Ms. Is more appropriate than Miss o Mrs.
- Use the first name if you know the person and use the first name when you talk to him or her.
- Use the person´s first name followed by a comma (,), in an informal (personal) letter to someone you know.
Dear Mr. Hogan:
Dear Ms. Grant:
Follow these guidelines for greetings in e-mail.
- You may use a comma (,) at the end. A colon (:) is more formal.
- You do not have to use “Dear”.
- Use the first name if the reader signed a previous e-mail with his o her first name or if you know the person, and use the first name when you talk to him or her.
Dear Ms. Lane:
Greetings When You are not Writing to a specific person
It is always best to write to a specific person. However, when do not know the name of a specific person, you have several possibilities.
– Use a heading instead of a greeting in a letter: REQUEST FOR INFORMATION
– Use an impersonal greeting in a letter: To whom it may concern: /Dear Sir or Madam:
– Use Dear (job title/relationship): in a letter: Dear sales manager: / dear customer:
– In e-mail, you do not have to use a greeting.
Note: do not use the company name. Incorrect: Dear Microsoft: