Business English 8.- Complaints (I)

Complaints (I)

Here are some suggestions for writing a complaint.

Guidelines :

– Explain the problem in the first sentences.

– Remember that you are unhappy with the company, not the reader.

– Keep the tone professional, not informal. Do not use a lot of emotional words (e.g., terrible, the worst…)

– You may  to include a positive sentence about the company or your previous experiences with the product.

– Be specific about what action you are requesting.

– If this is a very serious complaint, explain what additional action you will take if the company does not take care of the problem.

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